At PAOCREATE SPACE, we want you to be fully satisfied with your purchase. If something isn't right, we're here to help. Please review our return policy below before requesting a return.

1. Return Window

You may request a return within 30 days of receiving your item. Requests made after this period may not be accepted. Return eligibility is also subject to applicable local consumer protection laws in your jurisdiction.

2. Return Conditions

To be eligible for a return, your item must meet the following conditions:

• Unused, unworn, and in the same condition you received it.
• In original packaging with all tags attached.
• Accompanied by proof of purchase or order number.

3. Non-Returnable Items

Certain items cannot be returned, including:

• Final sale or clearance items.
• Personalized or custom-made products.
• Gift cards.
• Items damaged due to misuse or normal wear and tear.

4. How to Start a Return

To initiate a return, please contact us at support@paocreatespace.com with your order number and reason for return. Our team will review your request and provide further instructions.

• Returns must be approved before shipping back.
• Do not send items back without prior approval.
• Return shipping address will be provided upon approval.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect. In such cases, we will cover the return shipping cost.

We recommend using a trackable shipping service.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days to the original payment method.

• Refund times may vary depending on your payment provider.
• Shipping fees are non-refundable unless the item is defective.

7. Exchanges

If you would like to exchange an item for a different size or color, please contact us. Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead.

8. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery. Provide your order number and photos of the item and packaging. We will arrange a replacement or refund as quickly as possible.

9. Late or Missing Refunds

If you haven't received your refund yet, please check your bank account again, then contact your credit card company or bank. If you've done all of this and still have not received your refund, please contact us.

10. Contact Us

If you have any questions about our Return Policy, please contact us:

• Email: support@paocreatespace.com
• Company Address: Room 1701, Building 5, Zone 6, New World Plaza, Taixing City, China